How to invite Agent users

1. Go to Settings

2. Click on Access Control

3. Click on MANAGE ROLES

4. Click on CREATE ROLE

5. Add Role name and user permissions

6. Click on SAVE ROLE. You created a new role

7. To assign this role to a user Click on MANAGE USERS

8. Click on INVITE USER

9. Enter the Required information, including user's email

10. Select the Role you created

11. The user will receive email with the link to accept the invitation