You will only see the eSIM if this product type is included in your Pricelist. If you do not see eSIM, contact your Account Manager or support@dtone.com with the request to add it. You can click the CONTACT US link at the bottom of the screen
# Log in to DT Shop
1. Navigate to SEND section
2. Select ESIM and click NEXT
3. Check Device Compatibility and Select the Country of your Travel Destination
Important! If you don't see countries in the travel destination means that your account is not opted-in to receive eSIM coverage. Contact your Account Manager or support@dtone.com with the request to add it. You can click the CONTACT US link at the bottom of the screen
4. Or Select Regional coverage and click NEXT
Alternatively to choosing one destination country, you can select an option with multiple-country coverage. On the screenshot below it is Europe and Global options.
5. Click on Coverage link to Understand the Coverage
DT Shop will show all the available plans suitable for the destination selection. If you selected a country in Destination, DT Shop will return single-country plans and all regional plans that cover this country as part of coverage. on the example below Global plan covers USA and 126 other countries
6. Search for required Countries in Coverage
If you chose a plan with multiple countries, you can search countries to make sure that this plan covers required countries
7. Click on "i" icon to check additional information if required
8. Read Additional information and make your product selection
Additional information contains Product Validity (how long will the product be valid after purchase), coverage, and other information
9. Enter consumer's email and mobile number
10. Submit the transaction by clicking on SEND
11. Check the device compatibility if you have not done this
Clicking on the link will open the list of all compatible devices
12. Search for the device you wish to check
Start typing the device's name to reduce the list
13. CONFIRM the transaction
14. Print Receipt
15. Refresh the page if needed
It takes up to 10 seconds to receive a response from the provider. You may need to refresh the page to be able to print out purchase confirmation
16. Hand out printed Purchase Confirmation to your Customer
The same confirmation was also emailed to the email address provided earlier
17. Re-send email if required
18. Purchase confirmation with QR code will be available after clicking the Receipt button on the e-mail
19. Search successful transaction
After successful submission your Transaction will be available in the Transaction Search section
20. Access full transaction details if needed
You can find the Operator reference and eSIM ID in the transaction details
21. Re-send email if needed
At any point in time re-sending the email is available in Transaction Search section
